Senior - Salesforce Administrator - Developer

Job Locations US-ID-Boise | US | US-Los Gatos
Job Post Information* : Posted Date 2 weeks ago(11/14/2022 12:08 PM)
ID
2022-2634
Category
Enterprise Support

Overview

This is a remote opportunity

 

Cradlepoint was born in Boise and built for wireless. We are a team of authentic, hard-working, and innovative people driven by a shared vision toConnect Beyond the limits of wired networks. We help customers big and small, across industries and around the world — utilize LTE and 5G cellular technology to connect people, places, and things, anywhere.Were at the forefront of the Wireless WAN and 5G the next big waves in networking and we remain as hungry and humble as the day we started. If youre hungry to be part of something big, come join us. 

Responsibilities

How Will You Contribute to the Company?

 

Cradlepoint is seeking a Sr. Salesforce Administrator/Developer to join our Global Service and Support (GSS) team. This role will bring experience developing, administering, and utilizing technical expertise to augment our best-in-class organization by supporting, enhancing, and maintaining the Salesforce Service Cloud platform utilized by the GSS team. 

The ideal candidate will have hands-on experience with Salesforce Service Cloud Case Management platform. The candidate will have experience analyzing requests, designing, and presenting concepts for increased task automation and process improvements. This position will highly leverage your experience in cross-functional team collaboration and quest for continued excellence. The successful candidate will work in a cutting-edge technology environment; enjoy a competitive salary and benefits while working in a position that has an immediate impact in a growing industry.

 

What Will You Do?  

  • Will be responsible for executing the day-to-day support, development, maintenance, configuration, and improvement of our Salesforce Service Cloud platform 
  • Will interface with other departments to collaborate their Salesforce usage  
  • Will be responsible to customize the Salesforce platform utilizing build/change functions 
  • Will assist in maintaining the database accuracy, integrity, and cleanliness 
  • Will assist the team in developing and maintaining proper documentation of Salesforce Service Cloud platform configuration and development efforts 
  • Will work with the administrators from other functional groups to ensure the Salesforce platform is properly configured and integrated with outside systems 
  • Will maintain knowledge of all current Salesforce features and releases  
  • Will participate in strategic planning and visioning – driving automation of tasks 
  • Will define, design, and build enhancements supporting the automation of tasks for GSS within Salesforce 
  • Will be an individual contributor with hands-on experience building out feature sets within the Salesforce platform. 
  • Will understand the analytics and process flow architecture within Salesforce and systems which integrate with the platform 
  • Will provide technical guidance, and architectural recommendations for designing, building, testing, deploying, and maintaining highly available and scalable solutions 
  • Will be a key team member within the Global Service & Support organizational lifecycle; from requirements to implementation of features  
  • Will drive testing to ensure quality and repeatability; leading others to the same 
  • Will conduct performance tuning, process improvement, and automation of analytic solutions 
  • Will evaluate and identify new technologies for implementation 
  • Will Listen, translate wants into essential needs, Identify points of leverage and efficiencies 

Qualifications

  • Minimum Education: BA/BS degree or equivalent related experience 
  • Minimum Years of Experience: 7-10 years experience in a technical role 
  • Minimum Years of Experience:  3-5 years of hands on experience developing and administering Salesforce  
  • Management Experience (type): Detail oriented with strong problem-solving skills, Experience with process flows and gap analysis  
  • Minimum Years of Management Experience:  5-7 year experience 
  • Any Licenses or Certificates Required: Salesforce Administrator and Developer Certificates  
  • Additional Requirements (i.e., % of travel time, etc.): Enter Additional Requirements Here 

Bonus Points:

  • Highly self-motivated with a proven track record of delivering quality features on a tight timeline 
  • A team player with the desire to work independently from a remote location 
  • Excellent written and verbal communication skills 
  • Excellent personal and project organization skills - Ability to prioritize, organize tasks, and assignments 
  • Good understanding of software development design architecture 
  • Excellent strategic vision with execution as the top priority 
  • Excellent hands-on experience with microservice contracts, APIs, and endpoint connections 
  • Ability to work cross-functionally with members in multiple departments 

 

Note: Did you know that women and other marginalized groups often hold back on applying to jobs if they don’t meet 100% of all listed requirements? We don’t want you to hold back! If you don’t check every single box above but still feel like you could successfully do the work, we encourage you to apply! We’d love to connect and see how you could add to our team. 

 

Why Cradlepoint? 

At Cradlepoint, we’re one team - all in on inclusion. Celebrating the uniqueness of our individual team members across the globe helps us build diverse teams where we all can thrive. Our connected, community-focused culture enables each one of us to perform at our best and fully be ourselves. 

 

Our Cradlepoint values drive everything we do: 

 

  • Stay humble and hungry: Be a curious learner, resilient, and competitive.  
  • Don’t point a finger; lend a hand: We are one team! Communicate, provide support, and lift others. 
  • Make a difference: Prioritize, innovate, differentiate, and think big for customer success. Make a difference in work and in our communities. 
  • Keep it simple: Eliminate complexity. Reduce time to value. 
  • Enjoy the ride: Celebrate – appreciate – grow. 
  • Trust, Respect, and transparency: Be ethical, data-driven, respectful, and straight shooters who share openly. 

 

We are creating the future of global connectivity & community. Come join us. You belong here. 

 

Benefits & Perks: 

  • Competitive salary with a focus on a global market; Annual and Incremental Incentive plans; employee retirement plans (where available)  
  • Flexible Time Off with Global Holiday Schedules to promote work-life balance 
  • Wellness initiatives focused on the health and mental well-being of our team members and their families, including free membership to Headspace (a mindfulness and well-being app), an International Employee Assistance Program, and dedicated quarterly Well-being Days and No Internal Meeting Fridays. 
  • Ongoing training and development opportunities 
  • Eligible to participate in customary health and other benefit plans and programs based on location 
  • Work from home opportunities across our global locations with a culture rooted in inclusion and teamwork 

 

#LI-TI1

#LI-Remote

 

Cradlepoint’s Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees’ differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work. We’re proud to be an equal opportunity employer and aim to attract, develop, and engage top talent from a diverse candidate pool. It is our policy and commitment to provide equal opportunity employment for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. 

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