Technical Product Owner

This is an opportunity in Boise, ID, Los Gatos, CA or US Remote

Cradlepoint was born in Boise and built for wireless. We are a team of authentic, hard-working, and innovative people driven by a shared vision to Connect Beyond the limits of wired networks. We help customers — big and small, across industries and around the world — utilize LTE and 5G cellular technology to connect people, places, and things, anywhere. We’re at the forefront of the Wireless WAN and 5G — the next big waves in networking — and we remain as hungry and humble as the day we started. If you’re hungry to be part of something big, come join us.

How Will You Contribute to the Company?

Cradlepoint is actively seeking a qualified individual for a Technical Product Owner role that offers the ability to build upon your technical knowledge to shape the business direction and product offering to create a best in class customer experience.  Using an Agile-Scrum development model, you will be working with R&D, IS, Operations, Sales, and Marketing daily to quickly define, build, test, and iterate on external features as well as internal automation and tools to improve efficiency and scale.  This key role drives velocity internally and delivers value externally to the marketplace. It is a dynamic position that understands our customers, partners, business, along with internal teams and processes to ensure what we build provides product value and solves customer problems while delivering iteratively with innovation, consistency, and teamwork.  You will be an important contributor to cross-functional problem solving, program coordination, continuous exploration, and value delivery for our customers and the business.  

Headquartered in Boise, ID, Cradlepoint is the global leader in software-defined and cloud-delivered network solutions for connecting people, places, and things over wired and wireless broadband. More than 15,000 enterprise and government organizations around the world rely on Cradlepoint 5G/4G LTE-enabled network solutions to keep critical sites, workforces, vehicles, and devices always connected and protected.  

What Will You Do?

As a Technical Product Owner, you leverage your understanding of networking, SD-WAN, cloud technologies, wireless WAN, LTE, Cradlepoint services, and customer pain points combined with your project management, product management, and agile development skills to introduce cutting edge product features with Engineering that make a direct impact on the success of Cradlepoint.  

• Work closely with Product Management to create and maintain a product backlog according to business value or ROI 
• Act like a project manager and represent the voice of the customer simultaneously while working with engineering to deliver easy to use solutions 
• Prioritize team’s sprint backlog, participate in sprint planning, daily scrum meetings, sprint review, and retrospective meetings 
• Uncover and understand customer technical needs then translate them into requirements and distills them into actionable stories 
• Understand how to be flexible when requirements change with time and how to adapt the changes without breaking cadence of the agile team 
• Share and communicate feedback effectively so that it will lead the team to the success path 
• Be a technical evangelist and business subject matter expert in their initiative’s value, use cases, and related customer problems to train support, sales, and marketing
• Build and maintain a relationship with stakeholders 
• Ensure that product management, marketing, support, and sales have what they need to be successful

Minimum Qualifications:

• Three (3+) years of relevant experience in networking technology 
• Bachelor’s degree or equivalent experience required  
• Experience and solid knowledge of Networking Infrastructure, Protocols, SD-WAN Controllers, Application-aware routing, WAN optimization, as well as traditional routing, switching and wireless 
• Experience with networking, troubleshooting, IT security, SaaS, or Cloud Platforms 
• Understand and speak the networking language (TCP/IP, Wi-Fi, Latency, DHCP, DNS, etc.) 
• Strong ability to understand both technical details and practical business use of applications 
• Excellent verbal and written communication skills 
• Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership 
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions 

 Bonus Points: 

• Experience delivering products in an agile development environment; including the ability to translate requirements into user stories 

Note: Did you know that women and other marginalized groups often hold back on applying to jobs if they don’t meet 100% of all listed requirements? We don’t want you to hold back! If you don’t check every single box above but still feel like you could successfully do the work, we encourage you to apply! We’d love to connect and see how you could add to our team.

Why Cradlepoint?

At Cradlepoint, we’re one team - all in on inclusion. Celebrating the uniqueness of our individual team members across the globe helps us build diverse teams where we all can thrive. Our connected, community-focused culture enables each one of us to perform at our best and fully be ourselves.

Our Cradlepoint values drive everything we do:

• Stay humble and hungry: Be a curious learner, resilient, and competitive.
• Don’t point a finger; lend a hand: We are one team! Communicate, provide support, and lift others.
• Make a difference: Prioritize, innovate, differentiate, and think big for customer success. Make a difference in work and in our communities.
• Keep it simple: Eliminate complexity. Reduce time to value.
• Enjoy the ride: Celebrate – appreciate – grow.
• Trust, Respect, and transparency: Be ethical, data-driven, respectful, and straight shooters who share openly.

We are creating the future of global connectivity & community. Come join us. You belong here.

Compensation and Benefits at Cradlepoint

At Cradlepoint, we know that our people are the key to our success. We offer a competitive compensation and benefits package to help with your individual needs and goals.

Your Pay:

The salary range for this position is listed below.  The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

• $88,606-$154,482

Your pay also includes the opportunity for an annual bonus. This variable pay opportunity is dependent upon the attainment of agreed to goals and objectives as determined by Cradlepoint’s Senior Leadership team. Certain eligibility and pro-ration rules apply. 

Your Health:

Cradlepoint offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Cradlepoint also offers subsidized dental and vision coverage.

Your Financial Security:

We invest in both your short and long-term financial wellbeing. Cradlepoint’s 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.

Your Time:

Your work-life balance is important to us. Cradlepoint provides generous paid time off, including: 15 days of Flexible Time Off (FTO), four paid quarterly well-being days, and 11 paid annual holidays (includes nine company holidays and up to two floating holidays).  Please note that an employee’s FTO balance and floating holidays may be prorated in the first year, based on start date.   Cradlepoint also offers paid maternity-leave benefits and six weeks 100% paid family leave for all employees. 

Additional Benefits:

Cradlepoint offers other company-paid benefits such as a comprehensive Employee Assistance Program, a free Headspace membership, LinkedIn Learning access, Talkspace mobile therapy, and volunteer paid time off.

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Cradlepoint’s Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees’ differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work. We’re proud to be an equal opportunity employer and aim to attract, develop, and engage top talent from a diverse candidate pool. It is our policy and commitment to provide equal opportunity employment for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.